AMSTERDAM–(BUSINESS WIRE)–Expereo, a leading global provider of managed network solutions, welcomes Amory Somers Vine, Director of Customer Experience to its ranks. The recent appointment comes as Expereo implements a global investment strategy to further customize its customer experience across all regions, while maintaining the same best-in-class service around the world.
Somers Vine joins Expereo from NTT Ltd where she created and led their global Client Experience & Insight Center of Excellence. By aligning client outcomes with data analytics and broader client insight, her team built a 360-degree view of key clients and segments. She has a proven track record of building business-relevant functions that deliver factual, contextual and actionable information, putting customers at the center of decision-making.
“I believe the purposeful design of connected employee and customer experiences drives business and financial performance,” says Somers Vine. “This means focusing on continuous business improvement opportunities through feedback, using process orientation, data-driven decision making, digital automation and collaboration to build customer experience and insights that can be leveraged across the organization.”
Ben Elms, Chief Revenue Officer at Expere, comments: “Amory’s expertise in creating customer experiences backed by data-driven insights makes her the perfect candidate to drive Expere’s customer experience regionally and globally. I couldn’t be more excited to have her join our team. This marks the beginning of a great partnership as we take Expereo to new heights in 2023 by keeping customers at the heart of our business.”
The announcement of the arrival of Somers Vine comes after a year of dynamic expansion for Expereo, as they continue to invest in their teams to create a seamless customer experience and meet their customers’ needs for reliable connectivity with agile, customized solutions, no matter where they are in the world.
Expereo is a leading global provider of managed network solutions including Global Internet, SD-WAN/SASE and Enhanced Internet. With a wide global reach, Expereo is a trusted partner of 30% of Fortune 500 companies. It powers business and government sites in more than 190 countries, helping customers improve productivity and empower their networks and cloud services with the agility, flexibility and value of the Internet, along with optimal network performance.
Expereo was acquired by Vitruvian Partners in February 2021. The international equity and buyout firm has acquired a majority stake from leading European private equity firm, Apax Partners SAS.
For more information, visit: www.expereo.com.