Companies in Brazil are moving towards end-to-end automation

SAO PAULO–(BUSINESS WIRE)–Businesses in Brazil are under increasing pressure to adopt end-to-end automation platforms as they realize their survival depends on more flexible and adaptable operations, according to a new research report released today by Information Services Group (ISG) ( Nasdaq: III), a leading global technology research and consulting company.

The ISG Provider Lens™ Intelligent Automation — Platforms and Products 2022 report for Brazil reveals that traditional organizations, motivated in part by competition from new, highly automated startups, are beginning to explore intelligent automation as part of accelerating digital transformations. However, most are still focused on finding suitable use cases for automation.

“Brazilian companies have many opportunities to automate business processes for greater efficiency and flexibility,” said Chip Wagner, CEO of ISG Automation. “They are looking for vendors with a deep understanding of specific industries to develop solutions for specific use cases.”

The new generation of automation solutions combines artificial intelligence, machine learning, computer vision, natural language processing and other capabilities to better deliver on the promise of automation than earlier products, the report said. These types of solutions have strong potential to simplify real estate, credit and receivables collection processes in the financial sector, enable real-time supply chain and logistics monitoring and improve the operations of retail, telecommunications, healthcare and pharmaceutical companies in Brazil.

The market for conversational AI technologies is growing as Brazilians increasingly use technology in their daily lives, ISG says. Conversational AI expands the capabilities of automated interactions between businesses and their customers to span multiple channels, including voice, text and social media. Brazil is the leading country for conversational artificial intelligence in Latin America, and Brazilian enterprises are looking for service providers with high-level analytical features to help them integrate new solutions.

Intelligent document processing (IDP) is an important technology for businesses in Brazil, where documents are critical to many business processes, the report said. The growing need to handle documents in compliance with legal requirements, such as the LGPD data privacy law, is expected to increase Brazil’s demand for IDP.

Businesses in Brazil consider process discovery and process mining essential for intelligent automation projects, but face challenges in implementing these tools, including high cost, security and privacy concerns, and unavailability of vital data, ISG says.

“In terms of the discovery and mining process, Brazil is still an emerging market,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Demand for solutions will continue to grow and new vendors will enter the market.”

The report also examines other trends affecting the intelligent automation market in Brazil, including the emergence of larger, more advanced IDP providers in the country and the use of automation for workforce analytics and consumer sentiment analysis.

The 2022 ISG Provider Lens™ Intelligent Automation — Platforms and Products Report for Brazil assesses the capabilities of 52 providers in three quadrants: AI conversational platforms, intelligent document processing and process discovery, and mining.

The report lists ABBYY, Celonis, CPQD, Google Dialogflow, IBM, Kofax, Microsoft, Nama, OpenText, Software AG, Stefanini, UiPath and UpFlux as leaders in each quadrant.

In addition, AWS, Automation Anywhere and SAP Signavio were named Rising Stars — companies with “promising portfolios” and “high future potential” as defined by ISG — in one quadrant each.

The 2022 ISG Provider Lens™ Intelligent Automation Report — Platforms and Products for Brazil is available to subscribers or for one-time purchase on this website.

About ISG Provider Lens™ research

The ISG Provider Lens™ Quadrant research series is the only provider assessment of its kind that combines empirical data-driven research and market analysis with real-world experience and insights from ISG’s global advisory team. Businesses will find a wealth of detailed data and market analysis to help them select the right sourcing partners, while ISG’s advisors use the reports to verify their own market knowledge and make recommendations to ISG’s business clients. The survey currently covers providers offering their services globally, across Europe, as well as in the US, Canada, Brazil, the UK, France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in of the future. For more information on ISG Provider Lens research, visit this website.

A companion research series, the ISG Provider Lens Archetype report, offers the first such assessment of service providers from the perspective of specific customer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and consulting firm. As a trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and accelerate growth. The company specializes in digital transformation services, including automation, cloud and data analytics; resource consulting; managed risk management and services; Network operator services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006 and headquartered in Stamford, Connecticut, ISG employs more than 1,300 digitally ready professionals working in more than 20 countries—a global team known for innovative thinking, market impact, deep industry and technology expertise, and world-class research and analytical capabilities based on the most comprehensive market data in the industry. For more information, visit www.isg-one.com.

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